Frequently Asked Questions
Start here. We’ve got you.
Welcome to Moore Creative & Co. where everything is handmade with intention, creativity, and care.
Because each piece is crafted by hand, slight variations are natural. That’s what makes your item uniquely yours.
All sales are final.
We do not offer returns or exchanges unless an item arrives damaged or defective.
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Processing & Shipping
When will I receive my order?
Each piece is made with care, so processing takes a little time.
• Standard Processing: 5-7 business days
• Handbags, Statement Pieces & Custom Orders: 2 weeks
• Orders with multiple items may ship separately
Once your order ships, it will be sent via USPS or UPS.
Please allow 2–4 days for tracking updates.
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Does expedited shipping speed things up?
Expedited shipping speeds up delivery time only—it does not shorten processing time.
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What is a business day?
Monday–Friday, 9 AM–4 PM (CST), excluding holidays.
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Shipping Options
• Standard shipping via USPS Ground
• Expedited shipping available at checkout
• Orders do not ship on weekends
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Orders, Custom Work & Payment
Do you offer custom pieces?
Yes. If you have something special in mind, we’d love to create it with you.
Email shop@moorecreativeandco.com
Subject: “Custom Order”
Custom pieces are final sale and not eligible for discounts.
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Wholesale / Stockists
We are not currently offering traditional wholesale.
For stockist inquiries, email us with “Stockist Interest.”
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What forms of payment do you accept?
We accept all major credit cards, along with PayPal, Shop Pay, Afterpay, Klarna/Zip, and other flexible payment options.
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Do you ship internationally?
Yes, international shipping is available.
Please note: free shipping applies to U.S. orders only.
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Returns, Refunds & Exchanges
All Sales Are Final
Due to the handmade and one-of-a-kind nature of our pieces, we do not accept returns or exchanges.
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Damaged or Defective Items
If your order arrives damaged or defective:
• Contact us within 3 business days
• Email shop@moorecreativeandco.com
• Include your order number and photos
We’ll review and make it right.
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Exchanges
Exchanges are only available for damaged or defective items.
Items must be unused and in original condition.
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Final Sale Items Include:
• Custom pieces
• Sale or retired items
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Order Changes or Cancellations
Orders begin processing immediately and cannot be canceled or modified once placed.
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Shipping Issues
Marked delivered but not received?
Please contact the carrier directly:
• USPS: 1-800-275-8777
• UPS: 1-800-742-5877
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Incorrect Address
Please double-check your shipping address before placing your order.
We are unable to make changes once your order is submitted.
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Need Help?
For any additional questions or support, feel free to reach out:
shop@moorecreativeandco.com
We’re a small, intentional brand—everything we do is rooted in creativity, care,